Support
Help with installing brushes, your subscription and your library. Most answers are below. If yours isn't, write to us.
Email support
support@deepfocuslab.tech. Include your device and app version and we'll get to it faster.
Installing a pack
Download
Open a pack in BrushKit and tap Download.
Install
Tap Install, then tap the Procreate icon.
Find it
In Procreate's Brush Library, the pack is at the top under Imported.
Installing and your library
The brushes didn't show up in Procreate.
- Make sure Procreate is installed and up to date.
- In BrushKit, tap Install, then tap the Procreate icon. If you don't see it, scroll the row of apps and tap More.
- Open Procreate, open the Brush Library and scroll to the top of the list. New packs land in Imported.
- Still missing? Open the pack in BrushKit, tap Install again and choose Procreate.
I deleted a brush in Procreate. Can I get it back?
Yes. BrushKit remembers every pack you've added. Open My Library, find the pack and tap Install. It goes straight back into Procreate.
Does BrushKit work on iPhone?
Yes. BrushKit runs on iPad and iPhone. On iPhone, most packs install into Procreate Pocket the same way. Some packs only work in Procreate on iPad.
A download is slow or stuck.
Some packs are large, over 200 MB. Stay on Wi-Fi and keep BrushKit open until the download finishes. If it stops, close the app fully and tap Download again.
Subscription and billing
What's free, and what's in Premium?
Free gets you a set of free packs, including the Starter Kit. Premium unlocks every brush in the library (6,870+), every Thursday drop and the full back catalogue. Plans are weekly, monthly, annual or lifetime.
Is there a free trial?
No. Start with the free packs and upgrade when you want the full library.
How do I cancel my subscription?
- In BrushKit, open Account.
- Tap Manage Subscription.
- Tap Cancel.
Cancel at least 24 hours before the renewal date to avoid the next charge. Premium stays on until the end of the period you've paid for. Deleting the app does not cancel the subscription.
How do I get a refund?
Apple handles all payments for BrushKit, so refunds are requested from Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, find BrushKit and choose Request a refund. We can't issue refunds directly.
I paid, but Premium isn't active. Or I've got a new device.
Open BrushKit, go to Account and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used to buy Premium. If that doesn't fix it, email us with the date of purchase.
What happens to my brushes if I cancel?
Your library stays: every pack you added is still listed in My Library. Brushes you already installed stay in Procreate. Downloading premium packs again needs an active Premium plan.
Everything else
How do invites work?
Share your invite link from BrushKit. When a friend joins, you each get to pick one premium pack from three chosen at random. Invite more friends to unlock Premium: 1 week for 3 friends, 1 month for 5 and 1 year for 10. Rewards are added automatically.
Can I use the brushes for commercial work?
Yes. Artwork you make with BrushKit brushes is yours, including for client and commercial work. What you can't do is share, resell or redistribute the brush files themselves. The details are in our Terms of Use.
Who makes the brushes?
Artists. Every brush and pack cover in BrushKit is made by an artist.
When do new packs come out?
Every Thursday. Turn on notifications in BrushKit if you want to hear when a pack lands.
How do I delete my data?
Email us and we'll delete the data we hold about you. Our Privacy Policy lists what we collect and why.